On Wednesday, May 28, during the Drone Summit, Minister of Defence of Republic of Latvia Andris Sprūds announced that Turkey and Belgium have expressed their intention to join the international Drone Coalition led by Latvia and the United Kingdom in support of Ukraine. Coalition member states have also committed to allocating €2.75 billion (USD 3.1BN) […]
The success of OPERATION SPIDERWEB highly likely indicates a porous Russian front line and also that Ukraine has integrated basic artificial intelligence (AI) targeting metrics into autonomous UAS platforms, enhancing precision and responsiveness. Ukrainian swarm capabilities are likely limited to light Class I systems. These are optimised for striking vulnerable and lightly protected assets such […]
– QinetiQ US won a $41 million, three-year task order to provide software and technology integration support for a counter-UAS project under the U.S. Army Combat Capabilities Development Command (DEVCOM) C5ISR Center. The company will deliver technical and software engineering expertise to advance counter-UAS capabilities across fixed installations, vehicles, and mobile deployment systems. As systems […]
A research group led by Takayuki Matsumuro, a researcher at the Wave Engineering Laboratory of the Advanced Telecommunications Research Institute International (ATR) in Japan, has developed a new technology for wirelessly transmitting power to drones in flight. This technology forms a special beam called an “air-core beam” *1 ), which can supply power to drones without affecting their […]
– General Atomics Aeronautical Systems Inc., Poway, California, was awarded a ceiling $8,198,239 cost-plus-fixed-fee and firm-fixed-price, undefinitized contract for Spain MQ-9A remotely piloted aircraft systems weaponization. This contract provides for hardware and support services to weaponize Spain’s MQ-9A fleet. Work will be performed at Poway, California, and is expected to be completed by June 30, […]
New agreement focuses on integrating unmanned helicopters into next-generation defense and security operations Alpha Unmanned Systems and Airbus Helicopters España have signed a formal collaboration agreement to develop joint operations between manned and unmanned helicopters. The partnership builds on successful military exercises and marks a new step in integrating tactical UAVs into defense missions. The […]
Germany’s Sentinel Platform Redefines Aerial Defense with Radar-Carrying Drones and Interceptor Missiles by DRONELIFE Features Editor Jim Magil As rapid advances in UAS technology are increasing opportunities for the military use or drones, countries around the world are looking to employ the same technological tools to develop counter-drone systems. Alpine Eagle, a company based in […]
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Industry leaders at XPONENTIAL 2025 emphasize that Safety Management Systems are essential—and scalable—for all drone operations, from startups to major carriers. By DRONELIFE Contributing Editor Paul Rossi At XPONENTIAL 2025, a panel of aviation safety experts from the FAA, Amazon Prime Air, Causey Aviation Unmanned and UPS Flight Forward gathered to discuss a crucial topic […]
Next up in our “Ask Drone Girl” series is about Parrot support. If you have a question for Drone Girl, contact her here.
Do know any way to contact Parrot? I have an ANAFI USA, and the other day I got a notification of a forward camera malfunction. Because the online system does not recognize the serial number, I can’t get past that point of getting “support” from Parrot. I don’t have a problem sending it to a third party but this thing was NOT cheap, as you know. Any suggestions?
–Steve
Hi Steve,
Thanks so much for the kind words — and I hear you loud and clear. The ANAFI USA is a serious investment — and it’s super frustrating when something goes wrong, especially with a model that should be reliable enough for public safety teams and industrial pros.
You’re not alone in your experience — Parrot’s direct support has gotten trickier to navigate in recent years, especially for individual users. Since Parrot pivoted hard toward enterprise and government customers, they’ve streamlined their support access. That’s good news for their bank account, as evidenced by the latest Parrot Q1 2025 earnings, and it’s good news if you’re an investor.
But it’s bad news for solo operators, like yourself. It’s left people like you in a tough spot if the system doesn’t recognize your serial number or if you’re not tied to a large-volume account.
My recommendation for Parrot support? Drone Nerds
My preferred partner for drone repairs also doubles up as a drone seller that’s authorized by most major drone companies: Drone Nerds.
Drone Nerds has a stellar reputation in the drone community for exactly this kind of issue. Whether it’s a warranty claim, parts replacement or diagnostics on that “Forward camera malfunction,” Drone Nerds is generally better at providing support for Parrot drones that individual users often can’t get themselves directly from the company.
Annoyingly you will have to pay out of pocket for repairs since you’re not going directly through Parrot. But if you can’t get in touch with Parrot, the payment might be worth the hassle. How much can you expect it to cost? Drone Nerds told me that repairs typically cost about 30% to 50% of the price of buying the same drone brand-new.
And for what it’s worth, Drone Nerds is very easy to get in touch with through their website or via phone at 786-708-7807 (they’re based in Florida but handle nationwide service).
When you do contact them, be clear that it’s an ANAFI USA — not the consumer version — since support protocols may differ.
On Wednesday, May 28, during the Drone Summit, Minister of Defence of Republic of Latvia Andris Sprūds announced that Turkey and Belgium have expressed their intention to join the international Drone Coalition led by Latvia and the United Kingdom in support of Ukraine. Coalition member states have also committed to allocating €2.75 billion (USD 3.1BN) […]
