New agreement focuses on integrating unmanned helicopters into next-generation defense and security operations Alpha Unmanned Systems and Airbus Helicopters España have signed a formal collaboration agreement to develop joint operations between manned and unmanned helicopters. The partnership builds on successful military exercises and marks a new step in integrating tactical UAVs into defense missions. The […]
Germany’s Sentinel Platform Redefines Aerial Defense with Radar-Carrying Drones and Interceptor Missiles by DRONELIFE Features Editor Jim Magil As rapid advances in UAS technology are increasing opportunities for the military use or drones, countries around the world are looking to employ the same technological tools to develop counter-drone systems. Alpine Eagle, a company based in […]
Commercial UAV Expo offers full scholarships, mentorship, and networking opportunities for university students using UAS for good—applications due June 6. by DRONELIFE Staff Writer Ian J. McNabb The organizers of Commercial UAV Expo have announced their final call for submissions for the second annual UAV Empower: Path to Leadership Event Scholarship, designed to support university […]
Industry leaders at XPONENTIAL 2025 emphasize that Safety Management Systems are essential—and scalable—for all drone operations, from startups to major carriers. By DRONELIFE Contributing Editor Paul Rossi At XPONENTIAL 2025, a panel of aviation safety experts from the FAA, Amazon Prime Air, Causey Aviation Unmanned and UPS Flight Forward gathered to discuss a crucial topic […]
Next up in our “Ask Drone Girl” series is about Parrot support. If you have a question for Drone Girl, contact her here.
Do know any way to contact Parrot? I have an ANAFI USA, and the other day I got a notification of a forward camera malfunction. Because the online system does not recognize the serial number, I can’t get past that point of getting “support” from Parrot. I don’t have a problem sending it to a third party but this thing was NOT cheap, as you know. Any suggestions?
–Steve
Hi Steve,
Thanks so much for the kind words — and I hear you loud and clear. The ANAFI USA is a serious investment — and it’s super frustrating when something goes wrong, especially with a model that should be reliable enough for public safety teams and industrial pros.
You’re not alone in your experience — Parrot’s direct support has gotten trickier to navigate in recent years, especially for individual users. Since Parrot pivoted hard toward enterprise and government customers, they’ve streamlined their support access. That’s good news for their bank account, as evidenced by the latest Parrot Q1 2025 earnings, and it’s good news if you’re an investor.
But it’s bad news for solo operators, like yourself. It’s left people like you in a tough spot if the system doesn’t recognize your serial number or if you’re not tied to a large-volume account.
My recommendation for Parrot support? Drone Nerds
My preferred partner for drone repairs also doubles up as a drone seller that’s authorized by most major drone companies: Drone Nerds.
Drone Nerds has a stellar reputation in the drone community for exactly this kind of issue. Whether it’s a warranty claim, parts replacement or diagnostics on that “Forward camera malfunction,” Drone Nerds is generally better at providing support for Parrot drones that individual users often can’t get themselves directly from the company.
Annoyingly you will have to pay out of pocket for repairs since you’re not going directly through Parrot. But if you can’t get in touch with Parrot, the payment might be worth the hassle. How much can you expect it to cost? Drone Nerds told me that repairs typically cost about 30% to 50% of the price of buying the same drone brand-new.
And for what it’s worth, Drone Nerds is very easy to get in touch with through their website or via phone at 786-708-7807 (they’re based in Florida but handle nationwide service).
When you do contact them, be clear that it’s an ANAFI USA — not the consumer version — since support protocols may differ.
– Alpha Unmanned Systems, a Spanish company developing unmanned helicopters, has signed a collaboration agreement with Airbus Helicopters España. This strategic alliance follows the successful joint participation of both companies in Spanish military exercises and marks a significant step toward integrating Crewed-Uncrewed Teaming capabilities, or collaboration between manned and unmanned helicopters. Airbus Helicopters España, a […]
Israel has used a new air defense laser to shoot down Hezbollah drones in the current conflict in the Middle East, it has been confirmed. What is described as an adapted version of the Iron Beam system made its combat debut last October, and the definitive version should be fielded by the Israel Defense Forces […]
Ukraine has launched what appears to be its largest drone-based operation to date, striking key Russian air bases that house strategic bombers used in long-range attacks against Ukrainian cities. An operation by Ukraine’s Security Service (SBU) using first-person-view (FPV) drones smuggled deep into Russian and hidden inside trucks has hit 41 Russian heavy bombers at […]
– Factorial Inc., a supplier of solid-state battery technology, announced the shipment of its first solid-state lithium-metal battery cells for drone use to Avidrone Aerospace Inc., a Canadian developer of long-range, dual-use unmanned aerial systems (UAS). This milestone marks Factorial’s first shipment in the drone sector and the first flight deployment of its proprietary FEST […]
– General Atomics Aeronautical Systems Inc., Poway, California, has been awarded a $34,870,790 firm-fixed-price order (N0001925F0017) against a previously issued basic ordering agreement (N0001922G0006). This order procures Air Vehicle and Ground Control Station spares in support of the successful operational capability of the Marine Air Ground Task Force Unmanned Aircraft System Expeditionary Medium Altitude Long […]
